Configuring application relay for IM

Last Updated : Jul 14, 2021 |

Procedure

  1. Log in to the EMS web interface with administrator credentials.
  2. In the navigation pane, click DMZ Services > Relay Services.

    The following endpoints support Presence Server configuration by using PPM Mapping:

    • Avaya one-X® Communicator for Windows: Release 6.2 SP 11 Patch 3.

    • 96x1 phones: Release 6.5.

    • Avaya Workplace Client for all platforms: Release 3.0.

      Avaya Workplace Client was earlier known as Avaya Communicator.

  3. On the Relay Services page, click Application Relay > Add.
  4. On the Add Application Relay page, do the following:
    1. In the Name field, type the name of the application relay.
    2. In the Service Type field, click XMPP.
    3. In the Remote IP/FQDN field, type the prognosis server IP.
    4. In the Remote Port field, type the port number 5222.
    5. In the Remote Transport field, click TCP.
    6. In the Listen IP field, click the network name, and click the IP to which endpoint sends packets or the interface facing the endpoint.
    7. In the Connect IP field, click the network name, and select the interface that prognosis can reach.
    8. In the Listen Transport field, click TCP.
      Note:

      Whitelist Flows and Use Relay Actors fields are not applicable to Service Type as XMPP selection.

  5. Click Finish.