When you have successfully logged in to your mailbox (see Logging In), you will hear an announcement telling you about the messages that you have. For example, you hear the number of voice messages.

You can listen to your messages or record a new message and send it.

If any of your messages are emails, you can also reply. If any of your messages are fax messages, you can specify a personal fax number so that you can forward or print them. You will only receive email and/or fax messages configured by your system administrator.

Playback Order - By Message Type

By default, voicemail plays messages to you in the following order:

1. Voice messages

2. Fax messages

3. Email messages

Each message starts with a header, which contains details about who the message is from (if known) and when it was left. For fax messages, the header includes the number of pages. You can change the order if you prefer to hear the types of message in a different order, for example email messages first. For more information, see Setting the Order in which Messages are Played.

Playback Order - By Message Status

Message of all types are grouped in to the following categories. Priority messages are played first, followed by new messages and then old messages.

1. Priority: When a caller leaves a message, they can mark it as a priority message.

2. New: A message that has not been listened to.

3. Old: After you have listened to a new message it becomes an old message. Unless you delete them sooner, messages are automatically deleted after 30 days. See Mailbox Limits and Automatic Message Deletion.(720 hours). Check with your system administrator to find out how long messages are stored before they are automatically deleted.