When you are notified of a new voice message you hear the announcement You have new messages. To access your messages, please enter your extension number and press hash. To avoid further notification of these messages, press star hash.

If you do not answer the call or do answer but do not respond, the system will try the next number in your escalation list if you have one. See Creating an Escalation List. If there is no answer from any number tried, the system will try outcalling again at a later time following the retry schedule. See Outcalling.