This document is intended for call center supervisors who want to:
View and monitor the active campaigns that are configured in POM.
Perform remedial actions based on the status of the active campaigns.
Link campaigns.
Perform run-time changes in filter templates and contact lists that are associated with a campaign.
Modify parameters of a campaign job at run time.
Set the dialing order for priority, retry, and regular contacts in a campaign at run time.
View and monitor the staffed agents that are configured in POM.
View and monitor the active data import and DNC import jobs that are configured in POM.
View the license allocation summary for running campaigns.
View and monitor the inbound skills in POM that are mapped to the inbound skills in Call Center Elite, and are used by the active campaigns.
Create and manage custom views and dashboards.
Perform global configurations for the Supervisor Dashboard such as change the time format.
Change the state of a zone and assign failover zone.
Note:
The system dashboards, system views, and user operations that are available to you in the Supervisor Dashboard depend on the role and privileges that are assigned to your user account for the Monitor component in Avaya Experience Portal. An example of a user operation is the Stop option to stop a campaign.
For information about the role and privileges for the Monitor component, see Administering Avaya Proactive Outreach Manager.
