Documentation

최근 업데이트 : Oct 11, 2022 |

For information on feature administration, interactions, considerations, and security, see the following documents available on the Avaya Support site at https://www.avaya.com/support.

Install Avaya Experience Portal before implementing POM. References to Avaya Experience Portal documentation are available at various places in the POM documentation.

Title

Description

Audience

Overview

Avaya Proactive Outreach Manager Overview and Specification

Provides general information about the product overview and the integration with other products.

Users

Implementing

Implementing Avaya Proactive Outreach Manager

Provides information about installing and configuring Proactive Outreach Manager.

Implementation engineers

Upgrading Avaya Proactive Outreach Manager

Provides information about upgrading and migrating Proactive Outreach Manager.

Implementation engineers

Troubleshooting Avaya Proactive Outreach Manager

Provides general information about troubleshooting and resolving system problems, and detailed information about and procedures for finding and resolving specific problems.

  • System administrators

  • Implementation engineers

  • Users

Avaya Proactive Outreach Manager Integration

Provides information on Proactive Outreach Manager integration with Avaya Oceana®, Avaya Workspaces for Elite, Avaya Aura® Communication Manager, Avaya Experience Portal, Call Management System, Avaya Contact Recorder, Avaya Control Manager, and Avaya Aura® System Manager.

Administrators

Avaya Proactive Outreach Manager High Availability

Provides information for implementing high available POM system in a single data center, and also explains POM behavior in case of failure and high availability.

Administrators

Using and administering

Administering Avaya Proactive Outreach Manager

Provides general information about field descriptions and procedures for Administering Avaya Proactive Outreach Manager.

Users and system administrators

Using Avaya Proactive Outreach Manager supervisor dashboard

Provides instructions on using Proactive Outreach Manager supervisor dashboard.

Supervisors

Using Avaya Workspaces for Avaya Proactive Outreach Manager

Provides instructions on using Avaya Workspaces for Proactive Outreach Manager.

Agents

Using Avaya Proactive Outreach Manager Reports

Provides information about reports in Proactive Outreach Manager.

Users

System administrators