AE Services resource requirements and the supported footprints on VMware

Last Updated : Aug 04, 2026 |
Prolog information
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The following tables show the resource requirements and the supported footprints for deploying AE Services using the following platforms:
Note:
Avaya Aura® Application Enablement Services supports VMware hosts with Hyperthreading enabled at the BIOS level.
To improve the performance of the GRHA, use profiles 2 and 3.
  • ISO:
    • On-premise - VMware, KVM, Hyper-V
    • On cloud - Amazon Web Services, Microsoft Azure, Google Cloud Platform, IBM Cloud for VMware Solutions
  • OVA: VMware or Avaya Solutions Platform
Footprints
Profile 1
Profile 2
Profile 3
vCPUs
1
2
4
CPU MHz Reservation
Note:
Reservations are applicable to VMware only.
2190 MHz
4380 MHz
8760 MHz
RAM
4 GiB
4 GiB
6 GiB
HDD
55 GiB
55 GiB
55 GiB
NICs
1 to 3*
1 to 3*
1 to 3*
Note:
* Depending on the network topology, you can configure the following types of networks:
  1. Public network (Mandatory)
  2. Private network (Optional)
  3. Out of Band Management (Optional)
A gibibyte (GiB) and a gigabyte (GB) are sometimes used as synonyms, though they do not describe the same output of capacity technically. However, they are close in size. A gibibyte = 10243 and gigabyte = 10003.
DMCC, WTI — Third party call control: Avaya Aura® Contact Center
DMCC — First Party call control
TSAPI, DLG, CVLAN
Profile
Footprint
Maximum number of users or agents
Maximum BHCC
Maximum number of users or agents
Maximum BHCC
Maximum Messages per second (MPS) Rate
Profile 1
1 CPU and 4 GiB RAM
1K
10K
20K BHCC
6K BHCC
1K
9K BHCC
1K MPS
Profile 2
2 CPU and 4 GiB RAM
2.5K
12K
50K BHCC
12K BHCC
2.4K
18K BHCC
1K MPS
Profile 3
4 CPU and 6 GiB RAM
5K
20K
100K BHCC
24K BHCC
8K
36K BHCC
2K MPS