SIP support

Last Updated : Oct 05, 2023 |
Prolog information
Metadata
Keywords:
The Session Initiation Protocol (SIP) is a control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. These sessions include Internet telephone calls, multimedia distribution, and multimedia conferences. In more familiar terms, SIP means real-time communication, presence, and collaboration in a variety of forms including voice, video, or instant text messaging.
AE Services 8.0.1 and later support J169 and J179 series phones with SIP 2.0 firmware. The station type must be set to 96x1SIP or 96x1SIPCC for 1PCC operation for Communication Manager 8.0. From Communication Manager Release 8.0.1, you can use J169 or J179 template.
The requirements for SIP support are as follows:
  • Communication Manager
  • Session Manager
AE Services with Communication Manager and Session Manager introduced the ability to control Avaya SIP endpoints through TSAPI/JTAPI. This capability is not available through DLG.
The following table lists the SIP endpoints that have been tested to date.
In general, all AE Services third-party call control functions are supported for these SIP endpoints, except for the limitations outlined in the next section.
Endpoint
Administered as
Endpoint Firmware
AE Services Release
Communication Manager/Session Manager Pair
Communication Manager- ES Release
Session Manager Release
9620
9620SIP
2.6 SP12
10.2.x
10.2
10.2
9640
9640SIP
2.6 SP12
10.2.x
10.2
10.2
9640G
9640SIP
2.6 SP12
10.2.x
10.2
10.2
9630G
9630SIP
2.6 SP12
10.2.x
10.2
10.2
9650
9600SIP
2.6 SP12
10.2.x
10.2
10.2
9601
9608SIP
6.4
10.2.x
10.2
10.2
9608
9608SIP/9608SIPCC*
6.4
10.2.x
10.2
10.2
9611
9611SIP/9611SIPCC*
6.4
10.2.x
10.2
10.2
9621
9621SIP/9621SIPCC*
6.4
10.2.x
10.2
10.2
9641
9641SIP/9641SIPCC*
6.4
10.2.x
10.2
10.2
Avaya Workplace Client
9641SIP
3.24
10.2.x
10.2
10.2
J129
J129
4.0.1
10.2.x
10.2
10.2
J139
J129
4.0.1
10.2.x
10.2
10.2
J169
J169/J169CC*
4.0.1
10.2.x
10.2
10.2
J179
J179/J179CC*
4.0.1
10.2.x
10.2
10.2
*: If you want to use the endpoints for Avaya Experience Platform® On-Prem (AXP On-Prem, formerly Avaya Aura® Call Center Elite) operations, you must administer the endpoint with type or endpoint profile as CC.