TSAPI basic user license

Last Updated : Sep 09, 2016 |
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The TSAPI basic user license is often referred to as either an agent-based license or a station based license. It is intended for applications that want to monitor or control a station or monitor an ACD split. In the license file it is referred to as a Simultaneous User license. It is scaled in terms of the number of agents, stations, or ACD splits that you want to monitor and control.
The TSAPI basic user license requires that you license and enable Computer Telephony Adjunct Links on Communication Manager. The following table shows the TSAPI basic user license capabilities in terms of TSAPI service requests.
Call Control Service Group
Monitor Service Group
Alternate Call
Answer Call
Clear Connection
Conference Call
Consultation Call
Deflect Call
Hold Call
Make Call
Pickup Call
Reconnect Call
Retrieve Call
Single Step Conference Call
Single Step Transfer Call
Transfer Call
Monitor Device
Change Monitor Filter
Once a TSAPI basic user license has been allocated on behalf of a station, that license will remain in use as long as one of the following conditions exists:
  • The station is being monitored.
  • There are any calls present at the station.
Once a TSAPI basic user license has been allocated on behalf of an ACD split, that license will remain in use as long as the ACD split is being monitored.
Note:
The TSAPI basic user licenses may be reserved or pre-allocated through OAM. The reserved TSAPI basic user licenses are acquired when the TSAPI Service is started and remain in use until the TSAPI Service is stopped.