Using the Avaya InSite Knowledge Base

Last Updated : Dec 12, 2023 |

The Avaya InSite Knowledge Base is a web-based search engine that provides:

  • Up-to-date troubleshooting procedures and technical tips

  • Information about service packs

  • Access to customer and technical documentation

  • Information about training and certification programs

  • Links to other pertinent information

If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number.

Use the Avaya InSite Knowledge Base for any potential solutions to problems.

  1. Go to https://support.avaya.com.

  2. At the top of the screen, click Sign In.

  3. Type your EMAIL ADDRESS and click Next.

  4. Enter your PASSWORD and click Sign On.

    The system displays the Avaya Support page.

  5. Click Support by Product > Product-specific Support.

  6. In Enter Product Name, enter the product, and press Enter.

  7. Select the product from the list, and select a release.

  8. Click the Technical Solutions tab to see articles.

  9. Select Related Information.

Related information
Support