Method 1: Upgrading using OVA reinstallation

Last Updated : Nov 07, 2025 |

If upgrading pre-R3.9 servers,use this method for upgrading to Avaya Breeze® platform R3.9. Do not use any other upgrade methods.

Note:

If upgrading from 3.9.0.0 to higher, use the procedure and skip the clusterDB migration.

  • For upgrades to R3.9, use of the clusterDBMigrationService-3.9.0.0 service allows restoration of the pre-R3.9 cluster database following the upgrade.

  • The data grid data is not preserved.

  • This upgrade method is service impacting and should only be performed during a maintenance window.

  • After upgrading and using Avaya Aura® Media Server, you must configure the new REST based configuration.

    • If not using Avaya Engagement Assistant Snap-in, remove the existing Avaya Aura® Media Server SIP version of the configuration.

    • If using Avaya Engagement Assistant Snap-in, leave the existing Avaya Aura® Media Server SIP version configuration.