Uninstall the Analytics Collector Snap-in and Engagement Call Control from the cluster. Also refer to the snap-in documentation for guidance on other snap-ins that you must remove before upgrading.
Procedure
In System Manager, click Elements > Avaya Breeze®.
In the navigation pane, click Service Management > Services.
On the Service Management page, select the snap-in that you want to remove.
Click Uninstall.
Select the cluster or clusters from which you want to remove the snap-in.
You cannot uninstall a required snap-in from a cluster unless you have already installed another version of the required snap-in in the cluster.
The snap-in status shown on the Service Management page is an aggregated status of snap-in installation across all clusters. Therefore, the status remains Installed if you have the snap-in still installed on another cluster.
Select Do you want to delete the database? check box to delete the snap-in database.
On the Service Management page, select the service that you want to delete.
Click Delete.
Verify that the service is in the Loaded state before you click Delete.
In the Delete Service Confirmation dialog box, select the Please Confirm check box.
