Overview

Avaya Call Management System Overview and Specification

Describes tested product characteristics and product capabilities including feature descriptions, interoperability, performance specifications, security, and licensing requirements.

All users

Installation and maintenance

Deploying Avaya Call Management System

Describes how to install and configure CMS in a virtualized VMware or KVM environment.

Implementation engineers, administrators

Deploying Avaya Call Management System in an Infrastructure as a Service Environment

Describes how to deploy CMS in an Amazon Web Services or Google Cloud Platform environment.

Implementation engineers, administrators

Maintaining and Troubleshooting Avaya Call Management System

Describes how to configure, maintain, and troubleshoot CMS.

Administrators, support personnel

Avaya Call Management System and Communication Manager Connections, Administration, and Troubleshooting

Describes how to connect and administer the Automatic Call Distribution (ACD) systems used by CMS.

Administrators, installation personnel, support personnel

Avaya Call Management System High Availability Connectivity, Upgrade and Administration

Describes how to connect to HA servers and upgrade to HA.

Administrators, installation personnel, software specialists involved with HA

Using Avaya Call Management System High Availability and Admin-Sync

Describes how to install and maintain your CMS High Availability (HA) system.

Administrators, support personnel

Upgrading

Upgrading Avaya Call Management System

Describes the procedures required to upgrade to a new CMS release. This document is focused on full software or platform upgrades.

System administrators, implementation engineers

Avaya Call Management System Base Load Upgrade

Describes how to perform a simplified base load upgrade. You can perform a base load upgrade within a CMS release or for other approved scenarios. Not all releases support base load upgrades.

System administrators, implementation engineers

Administration

Administering Avaya Call Management System

Provides instructions on administering a call center using CMS Supervisor.

Avaya support personnel, Administrators

Avaya Call Management System Call History Interface

Describes the format of the Call History data files and how to transfer these files to another computer.

Administrators, supervisors

Using ODBC and JDBC with Avaya Call Management System

Describes how to use Open Database Connectivity (ODBC) and Java Database Connectivity (JDBC) with CMS.

Administrators, support personnel

Avaya Call Management System Database Items and Calculations

Describes each database item and calculation that CMS tracks and how CMS calculates the values displayed on CMS reports and CMS Supervisor reports.

Administrators, support personnel

Avaya Call Management System Custom Reports

Describes how to design and create custom reports in CMS.

Administrators, report designers

Avaya Call Management System Security

Describes how to implement security features in CMS.

Administrators, support personnel

CMS Supervisor

Avaya CMS Supervisor Clients Installation and Getting Started

Describes how to install and configure CMS Supervisor.

Implementation engineers, system administrators

Avaya CMS Supervisor Reports

Describes how to use CMS Supervisor reports.

Supervisors, administrators

Avaya CMS Supervisor Report Designer

Describes how to create new reports and to edit existing reports through Report Designer and Report Wizard.

Supervisors, administrators

Avaya Solutions Platform Overview and Specification

Describes the key features of Avaya Solutions Platform server

All users

Installing the Avaya Solutions Platform 130 Series

Describes how to install Avaya Solutions Platform 130 Series servers.

Implementation engineers, solution architects, support personnel

Maintaining and Troubleshooting Avaya Solutions Platform 130 Series

Describes procedures to maintain and troubleshoot Avaya Solutions Platform 130 Series servers.

Implementation engineers, solution architects, support personnel