ODBC uses SQL to query and access data. Queries written in SQL can be used to access data with different formats.

SQL is the basis for relational database access. A relational database model is a table that stores data in rows and columns. Relationships between tables are established through data items that match data item values in another table.

SQL queries access the data stored in the relational database tables and extracts it for use in other applications. You can compose an SQL query in the Windows application for which you need the data.

You can also use SQL to construct data calculations, which you can use to see a sum of the data. For example, you can view the total number of calls routed to a particular split or skill.