Data access through ODBC

Last Updated : Sep 10, 2024 |
Prolog information
ODBC was developed as a way to access different types of data. A single call center can work with different applications that all access call center data.
ODBC provides a standard method of database access, so you do not need to be concerned with the underlying functionality of network software, naming conventions, and other complexities involved in accessing data through a DBMS. The data must be queried through the embedded SQL query function in the application you are using. Refer to your specific application documentation for information about the application's embedded SQL function.