Packet delay and loss

Last Updated : Sep 29, 2026 |
Prolog information
The causes of voice degradation include:
  • Packet delay or latency
    The following factors can cause packet delay or latency:
    • Buffer delays
    • Queuing delays in switches and routers
    • Bandwidth restrictions
  • Jitter or statistical average variance in end-to-end packet travel times
  • Packet loss
    The following factors can cause packet loss:
    • Network overload
    • Full jitter buffers
    • Echo
Tip:
Use a network assessment that measures and solves latency issues before implementing VoIP solutions. For more information, see Avaya Aura® Core Solution Description.