Adding VoIP taxes network resources and performance because VoIP requires dedicated bandwidth and is more sensitive to network problems than data applications alone. Many customer IP infrastructures that appear to be stable and perform at acceptable levels might have performance and stability issues that create problems for Avaya VoIP Solutions. Therefore, Avaya cannot assure performance and quality without a network assessment even when a customer network seems ready to support full-duplex VoIP applications.

In Avaya, the network assessment services for VoIP consist of two phases:

For more information, see

For information about the Avaya network assessment policy, see http://netassess.avaya.com. This link is available only from within the Avaya corporate network.