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AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
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Search suggestions:
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Avaya IP Office™ Platform Server Edition Reference Configuration
IP Office user applications
Last Updated : Mar 24, 2025 |
Not supported on IP Office Basic Edition systems.
Item |
9.0 |
9.1 |
10.0 |
10.1 |
11.0 |
11.1 |
11.1 FP1 |
11.1 FP2 |
11.1 FP3 |
12.0 |
12.1 |
|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Recorder |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
ContactStore |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
– |
Customer Call Reporter |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
Data Migration Manager |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
Avaya Communicator for Windows |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
– |
Avaya Communicator for iPad |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
– |
Avaya Communicator for Web |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
– |
Avaya Workplace Client |
– |
– |
– |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
IP Office Contact Center |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
– |
– |
Integrated Contact Reporter |
– |
– |
– |
✓ |
– |
– |
– |
– |
– |
– |
– |
Media Manager (local) |
– |
– |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
Media Manager (Centralized) |
– |
– |
– |
– |
– |
– |
– |
✓ |
✓ |
✓ |
✓ |
MS Teams Calling |
– |
– |
– |
– |
– |
– |
– |
✓ |
✓ |
✓ |
✓ |
Phone Manager |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
Phone Manager Pro |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
Phone Manager Pro Softphone |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
one-X Mobile |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
– |
one-X Mobile Preferred |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
– |
one-X Portal |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
" Call Assistant |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
" Lync plug-in |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
" Outlook plug-in |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
" Salesforce plug-in |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
– |
IP Office Web Client |
– |
– |
– |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
Outbound Call Express |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
– |
Self-Administration |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
– |
SoftConsole |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
TAPI Lite (First-Party) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
TAPI Pro (Third-Party) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
User Portal |
– |
– |
– |
– |
– |
– |
– |
✓ |
✓ |
✓ |
✓ |
Integrated Messaging |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
Video Softphone (MacOS) |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
Video Softphone (Windows) |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
– |
Voicemail Pro |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
Web Collaboration |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
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