Mailbox User Options

Last Updated : Mar 01, 2019 |
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Here is a summary of the options that are available when you have logged into a mailbox.
If you call your own extension and are diverted to voicemail, you can press 8 during the initial greeting to switch to collecting your messages.
Top Menu
Sub-Menus
  • Play old messages = 1
  • Play saved messages = 2
  • Edit greeting = 3 (see sub-menu)
  • Delete current message = 4
  • Save current message = 5
  • Forwarding options = 6 (see sub-menu)
  • Repeat previous message = 7
  • Help = 8
  • Skip current message = 9
  • Fast forward = #
  • Rewind = *
  • Call back sender = **
  • Direct all to email = *01
  • Send email notification = *02
  • Turn email use off = *03
  • Change mailbox access code = *04
  • Record your name = *05
3. Edit Greeting (User)
  • Listen to greeting = 1
  • Record new greeting = 2
  • Save new greeting = 3
  • Save new greeting as a loop = 4
  • Return to mailbox = 8
3. Edit Greeting (Hunt Group)
  • Review normal greeting = 1
  • Review out of hours greeting = 2
  • Review queued message = 3
  • Review still queued message = 4
Forwarding
  • Forward to email = 1
  • Forward to extension(s) = 2
  • Forward to extension(s) with header = 3
(follow each extension number with # and then a final # to end entry)

Notes

  • Before you can use the email options, your system administrator must enter your email address in the system configuration. If not, you hear the message "Email is not enabled on this mailbox" whenever you try to use an email option. Your system administrator can tell you whether your voicemail system has been configured to use email.
Related links
Introduction