Manually Adding MS Teams+IP Office Users

Last Updated : Oct 19, 2023 |
The process below describes the steps for adding a MS Teams+IP Office user manually.
  • If configured to only allow automatic updates through Azure Active Directory synchronization, IP Office grays out the MS Teams URI field.
Prolog information
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  1. Using IP Office Manager or IP Office Web Manager, access the IP Office system configuration.
  2. Configure the user as required for their IP Office operation. This process only covers the changes required for MS Teams.
  3. Select User or Call Management | Users.
  4. Add a new user or select the existing user you want to edit.
  5. Select the User tab:
    1. Enter the user's Unique Identity. This is the email address that they will use with Avaya Cloud. Note that the name part before the @ is limited to 15 characters.
    2. Select a Profile that supports MS Teams user integration:
      ADDITIONAL INFORMATION:
      • On subscription mode systems: The IP Office supports MS Teams+IP Office users using the UC User profile.
      • On PLDS licensed systems: The IP Office supports MS Teams+IP Office users using the Office Worker, Teleworker and Power User profiles.
    3. Select Enable MS Teams Client.
  6. Select the Mobility tab:
    ADDITIONAL INFORMATION:
    1. The Coverage Delay sets a pause, if required, between calls alerting on the user's IP Office extension devices and then also altering on their MS Teams client.
    2. The user's MS Teams URI should match their Office phone setting as specified in Azure Active Directory (for more information, see Telephone and Extension Numbers):
      ADDITIONAL INFORMATION:
      Number
      Example MS Teams URI Format
      Telephone Number and Extension
      +441632768202;ext=202
      Telephone Number Only
      +441632768202
      Extension Only
      +202
  7. Click OK or Save.
  8. If prompted to allow the system to automatically create a matching extension entry, allow the system to create one matching the type of IP Office extension the user uses.
  9. If using IP Office Manager, save the configuration back to the IP Office system.
Related links
Configuring the IP Office for MS Teams