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AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
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Search suggestions:
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Avaya IP Office™ Platform Server Edition Reference Configuration
Table of Contents
Type to filter navigation items by title
IP Office user applications
Last Updated : Mar 24, 2025 |
Prolog information
Metadata
Keywords:
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Not supported on IP Office Basic Edition systems.
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Item
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9.0
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9.1
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10.0
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10.1
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11.0
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11.1
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11.1 FP1
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11.1 FP2
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11.1 FP3
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12.0
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12.1
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Contact Recorder
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✓
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✓
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✓
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✓
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–
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–
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–
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–
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–
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–
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–
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ContactStore
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✓
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✓
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–
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–
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–
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–
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–
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–
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–
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–
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–
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Customer Call Reporter
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✓
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–
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–
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–
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–
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–
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–
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–
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–
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–
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–
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Data Migration Manager
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✓
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–
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–
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–
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–
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–
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–
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–
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–
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–
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–
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Avaya Communicator for Windows
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✓
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✓
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✓
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✓
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✓
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✓
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✓
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–
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–
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–
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–
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Avaya Communicator for iPad
|
✓
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✓
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✓
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✓
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✓
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✓
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✓
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–
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–
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–
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–
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Avaya Communicator for Web
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✓
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✓
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✓
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✓
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✓
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✓
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✓
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–
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–
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–
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–
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Avaya Workplace Client
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–
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–
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–
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–
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✓
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✓
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✓
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✓
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✓
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✓
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✓
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IP Office Contact Center
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✓
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✓
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✓
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✓
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✓
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✓
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–
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–
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–
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–
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–
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Integrated Contact Reporter
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–
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–
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–
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✓
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–
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–
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–
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–
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–
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–
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–
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Media Manager (local)
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–
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–
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–
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✓
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✓
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✓
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✓
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✓
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✓
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✓
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✓
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Media Manager (Centralized)
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–
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–
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–
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–
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–
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–
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–
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✓
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✓
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✓
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✓
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MS Teams Calling
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–
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–
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–
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–
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–
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–
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–
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✓
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✓
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✓
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✓
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Phone Manager
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–
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–
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–
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–
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–
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–
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–
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–
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–
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–
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–
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Phone Manager Pro
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–
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–
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–
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–
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–
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–
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–
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–
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–
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–
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–
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Phone Manager Pro Softphone
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–
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–
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–
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–
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–
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–
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–
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–
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–
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–
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–
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|
one-X Mobile
|
✓
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✓
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✓
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✓
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✓
|
✓
|
✓
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–
|
–
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–
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–
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|
one-X Mobile Preferred
|
✓
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✓
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✓
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✓
|
✓
|
✓
|
✓
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–
|
–
|
–
|
–
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|
one-X Portal
|
✓
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✓
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✓
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✓
|
✓
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✓
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✓
|
✓
|
✓
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✓
|
✓
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|
" Call Assistant
|
✓
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✓
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✓
|
✓
|
✓
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✓
|
✓
|
✓
|
✓
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✓
|
✓
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|
" Lync plug-in
|
✓
|
✓
|
✓
|
✓
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✓
|
✓
|
✓
|
✓
|
✓
|
–
|
–
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|
" Outlook plug-in
|
✓
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✓
|
✓
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✓
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✓
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✓
|
✓
|
✓
|
✓
|
✓
|
✓
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|
" Salesforce plug-in
|
✓
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✓
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–
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–
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–
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–
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–
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–
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–
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–
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–
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|
IP Office Web Client
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–
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–
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–
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–
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✓
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✓
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✓
|
✓
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✓
|
✓
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–
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|
Outbound Call Express
|
✓
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✓
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–
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–
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–
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–
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–
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–
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–
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–
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–
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Self-Administration
|
–
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✓
|
✓
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✓
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✓
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✓
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✓
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–
|
–
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–
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–
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|
SoftConsole
|
✓
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✓
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✓
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✓
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✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
|
TAPI Lite (First-Party)
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
|
TAPI Pro (Third-Party)
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
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|
User Portal
|
–
|
–
|
–
|
–
|
–
|
–
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–
|
✓
|
✓
|
✓
|
✓
|
|
Integrated Messaging
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
|
Video Softphone (MacOS)
|
✓
|
✓
|
✓
|
✓
|
–
|
–
|
–
|
–
|
–
|
–
|
–
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|
Video Softphone (Windows)
|
✓
|
✓
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–
|
–
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–
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–
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–
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–
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–
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–
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–
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|
Voicemail Pro
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
|
Web Collaboration
|
–
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
✓
|
–
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–
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