Use this procedure to answer an incoming call during another call by using the expansion module line buttons.
Before you begin
To automatically display the Phone screen when you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes. To ensure this option is enabled, go to Main MenuOptions & SettingsCall SettingsGo to Phone Screen on Ringing.
On Avaya J100 Expansion Module, press the flashing line button to activate the default audio device and answer the call.
STEP RESULT:
The phone puts the first call on hold and moves to the second call.
In the Phone screen, scroll to the line with the incoming call and press Ans hold.
