Common troubleshooting scenario

Last Updated : Feb 04, 2021 |
Prolog information
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Condition

Either of the following is observed:
  • Avaya J100 Expansion Module display screen is dark.
  • The expansion module lines are not displayed.
  • The action on Avaya J100 Expansion Module does not cause the corresponding result on the phone.
  • The action on the phone does not cause the corresponding result on Avaya J100 Expansion Module.
  • After the upgrade or downgrade is completed, the connection to Avaya J100 Expansion Module is lost.

Solution

  1. Check if the phone has the power supply.
  2. Check if Avaya J100 Expansion Module is attached to the phone correctly and the connection cable is not damaged.
  3. Reboot the phone. The expansion module will reboot automatically.
  4. Plug Avaya J100 Expansion Module connection cable out and in.