Agent states before and after failover

Last Updated : Aug 07, 2018 |

Table 1: Agent call state before and after failover
Agent Call State before failover	Agent Call State after failover
	Customer call not disconnected during failover		Customer call disconnected during failover
	Agent Nail State: Nailed	Agent Nail State: UnNailed	Agent Nail State: Nailed
Idle	Idle	Idle	Idle
Talking	Talking	Wrapup	Wrapup
Wrapup	Wrapup	Wrapup	Wrapup
Held	Held	Wrapup	Wrapup
Consult	Consult	Wrapup (Owner) Idle (Passive)	Wrapup (Owner) Idle (Passive)
ConferenceOwner	ConferenceOwner	Wrapup	Wrapup
ConferencePassive	ConferencePassive	Idle	Preview
Preview	Preview	Idle	Preview
Dialing	Talking Wrapup	Wrapup	Wrapup
Callback	Callback	Callback	Callback
Pending call	Idle	Idle	Idle

Agents can have any of the following job states during the call states mentioned in the table:

If an agent is not assigned to any job, the agent call state remains unchanged after the failover.

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