Campaign Manager High Availability

Last Updated : Aug 08, 2018 |
Campaign Manager is the component that manages outbound attempts. The Campaign Manager service operates in the running mode within a single data center. If the running Campaign Manager process fails gracefully, the other Campaign Managers immediately take over the jobs. If the running Campaign Manager process fails ungracefully, another Campaign Manager takes over the jobs after 5 minutes from the time when the running Campaign Manager process fails.
Note:

For the auxiliary Campaign Manager to take over the failed server, the master Campaign Director must be operational. Otherwise, the master Campaign Director does not allocate the jobs handled by the failed Campaign Manager to any other server.





The following activities occur during 5 minutes failover time:

  • On the POM Manager page of the failed server displays the service state as Running, but the Campaign Manager is not operational.

  • Dialing is stopped for jobs that are handled by the failed Campaign Manager.

  • Campaign Director allocates the responsibilities of the failed Campaign Manager to other Campaign Managers based on the algorithm. For more information. see Avaya Proactive Outreach Manager Overview and Specification.

Note:

If the Campaign Manager process stops ungracefully and the campaigns are running, some contacts might be stuck and the campaign remains in the running state indefinitely without making any new attempts. You must manually stop such campaigns.

When Campaign Manager takes over the jobs of the failed servers, it starts filtering the contacts for the jobs. However, it starts dialing from where the failed Campaign Manager stopped. When the failed Campaign Manager becomes operational again, it does not manage the previously assigned jobs.