If you simultaneously log on to two or more instances of the Supervisor Dashboard and perform any operations, such as edit a custom view, in one of the instances of the Supervisor Dashboard, then the changes are displayed in the other instances of the Supervisor Dashboard only after you refresh the browsers or access the Supervisor Dashboard again by clicking Dashboard under Proactive Outreach. This is irrespective of whether you open the instances of the Supervisor Dashboard on different tabs of the same browser or in different browsers.
Before you begin
If a self-signed certificate is used for POM deployment and you are accessing the Supervisor Dashboard for the first time, go to the following URL and accept the certificate in the browser:
https://<POM server IP address>:9097/health
The default service port for Supervisor Dashboard is 9097.
Procedure
In a web browser, type the following URL:
https://<POM Server IP address>
The browser displays the Proactive Outreach Manager sign-in page.
In the Username field, type your user name that is configured in Experience Portal to access Proactive Outreach Manager.
In the Password field, type your password that is configured in Experience Portal to access Proactive Outreach Manager.
Click Submit.
The Home page of Avaya Experience Portal is displayed.
In the left pane, click Proactive Outreach > Dashboard.
Result
The Home page of the Supervisor Dashboard is displayed.
