Upgrading single SBC servers using the web interface

Last Updated : Nov 19, 2024 |
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Use this procedure to upgrade a single SBC server that is not in an HA pair. When more than one SBC server is in the deployment, repeat this procedure for each SBC server.
Before you begin
Ensure that the primary EMS server is upgraded before upgrading HA pair servers.
Ensure that the status of the HA SBC servers or the separate SBC server is in the Commissioned (Upgrade required) state.
Ensure the upgrade package is copied to the single Avaya SBC server. For more information, see Copying upgrade package to Avaya SBC HA pair servers or single Avaya SBC server.
  1. Log in to the EMS web interface with administrator credentials.
  2. Navigate to Device ManagementUpdates.
    STEP RESULT:
    The EMS server displays the Upgrade Devices window.
    Important:
    If you get a message stating that the selected upgrade package has been tampered with or that it has not be signed with a trusted PGP key, the upgrade cannot continue. This could be caused by a number of factors:
    • The upgrade package has been compromised or is corrupt.
    • The upload of the upgrade package was incomplete, which sometimes happens using older versions of Internet Explorer.
    • The ASC file is not in place.
    Click Finish to close the error message and correct any possible errors before starting the upgrade again.
  3. Select the check box next to the devices that you want to upgrade.
    ADDITIONAL INFORMATION:
    The devices can be upgraded one at a time or as a group. If you select more than one device, the devices are put in a queue and upgraded one at a time. The system shows any systems that have not been upgraded as in the Commissioned (Upgrade required) state.
  4. Click Next.
    STEP RESULT:
    The EMS server displays logs. The upgrade process takes some time. Do not reboot when an upgrade is in progress. After the upgrade is complete, the EMS server displays a message box indicating that the Device is upgraded.
  5. Click Finish.
    ADDITIONAL INFORMATION:
    Note:
    After the SBC has been upgraded, the following message is displayed for individual SBC servers and HA pairs on the Updates tab:
    One or more devices are in an upgrade required state. If you would like to upgrade these devices now, please click the Upgrade button below. You may also choose to rollback your EMS at this point.
    HA system pairs and all other SBC servers must be upgraded before this message is resolved.
    Note:
    If the EMS server becomes non-functional during the upgrade then after the upgrade is complete you must enable the EASG feature manually to allow the EASG logins for the customers.
  6. To verify whether the upgrade was successful or not, do one of the following tasks:
    • Log on as administrator to the EMS you just upgraded, navigate to Device ManagementDevices, verify that the EMS has been upgraded to the new version with a status of Commissioned, and that any connected SBCs are still on the old version with a status of Commissioned (Upgrade Required).
    • From the command line interface, run the ipcs-version command to view the current version and status of the EMS and SBC.