IP Office only user

This type of user:

• Configured on the IP Office system with an IP Office extension number

• Does not require any specific IP Office user profile to interact with MS Teams users.

• Can see and call MS Teams users from the IP Office system directory.

MS Teams only user

This type of user:

• Configured in MS Teams with a MS Teams telephone number and/or extension number.

• Requires a MS Teams license (Microsoft 365 Business Voice without Calling Plan).

• Does not need any IP Office license or subscription.

• Cannot use Avaya Calling.

• Cannot be part of IP Office features such as hunt groups, since they do not exist as a user/extension record in the IP Office configuration

MS Teams+IP Office user

This type of user:

• Is a MS Teams users using the Avaya Calling plug-in.

• Requires Avaya Workplace Client installed and using Avaya Cloud for its connection to the IP Office.

• The Avaya Calling plug-in installed in their MS Teams client on the same platform.

• Configured as a user in both MS Teams and IP Office.

• Has the same extension number on MS Teams and IP Office.

• Can also have a MS Teams telephone number.

• Requires a MS Teams license (Microsoft 365 Business Voice without Calling Plan).

• Requires an IP Office license or subscription for the following:

  • IP Office systems using PLDS licensing support MS Teams+IP Office users using the Office Worker, Teleworker and Power User profiles.

  • IP Office subscription mode systems support MS Teams+IP Office users using the UC User profile.

• Incoming calls alert both their MS Teams client and IP Office extension. The user can use either for calls with other MS Teams or IP Office users.

• You can include these users in other IP Office features such as hunt groups, park/page, and so on.