Limitations

Last Updated : May 13, 2021 |
Prolog information
When you install RingCentral on Avaya Vantage™, some features might not work as expected.
The following are known limitations of using RingCentral on Avaya Vantage™:
  • You cannot send emoji or gif file.
  • You cannot answer an incoming call from RingCentral when there is an active call on the built-in UC experience.
  • You cannot join a meeting or make a call when there is an active call on the built-in UC experience.
  • You cannot search for a contact and make a call from RingCentral when the device is in active call.
  • You cannot answer an incoming call using Avaya Alexa.
  • Avaya Alexa cannot join you to a meeting on RingCentral. Avaya Alexa opens the built-in UC experience instead of RingCentral.
  • The application does not support the following capabilities on Avaya Vantage™:
    • Avaya Vantage™ wired or wireless handset and RJ9 headset.
      Alternatively, you can use a Bluetooth headset or speakerphone, a USB headset or speakerphone, or a 3.5 mm headset.
    • Message Waiting Indicator (MWI) on the device. The MWI LED does not flash for incoming calls or messages on the application.