Avaya Aura® Call Center Elite supports 16-digit agent IDs and 16-digit VDNs for those global markets where the full E.164 number is 14 to 15 digits. However, for the 96x1 phone, the SIPCC firmware must support 16-digit extensions before you can use a 16-digit agent extension or a 16-digit extension.
Note:
Call Center Elite release 8.1 does not support 16-digit extensions in vectors.
For more information about 16–digit support, see Avaya Aura® Communication Manager Feature Description and Implementation .
