Avaya Aura® Media Server (Avaya Aura® MS) is a software-based media application platform that is scalable and supports clustering or high availability.

Call Center Elite uses Avaya Aura® MS to provide IP audio capabilities similar to legacy H.248 media gateways or port networks with media processors.

Call Center Elite agents and supervisors can hear zip tone, VDN of Origin Announcements, and warning tones from Avaya Aura® MS instead of VAL boards and Communication Manager media gateways. You can use Avaya Aura® MS to play recorded announcements to customers. Call Center Elite supports a mix of Avaya Aura® MS, VAL boards, and Communication Manager media gateways to provide IP audio capabilities.

Call Center Elite administrators can program call vectoring because they do not need to know whether Avaya Aura® MS or a media gateway is providing the announcement, collect digits, and other vector commands that depend upon media capture or playback. To administer announcements, administrators only need to populate information on the system administration screens with which the administrators are familiar. Avaya Aura® System Manager is the preferred method of uploading and administering announcements on Avaya Aura® MS.

Avaya Aura® MS uses a software platform to provide channels for compliance recording products and therefore does not require a media gateway for compliance recording.