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Avaya Aura® Call Center Elite Overview and Specification

Table of Contents

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  • Legal page for Call Center Elite
  • Introduction
    • Purpose
  • Call Center Elite overview
    • About Call Center Elite
    • New in Call Center Elite Release 10.2
    • Call Center Elite feature highlights
      • Business Advocate
      • Call Vectoring
      • Expert Agent Selection
      • Multisite Best Service Routing
      • Support for increased SIP contact center capacities
      • 16-digit extension support
      • Detect and log out unreachable SIP Call Center Elite agents and stations
      • Service Observing for SIP devices
      • Service Observing Whisper Coaching
      • LOA queue control in AUX work mode
      • Avaya Aura® Media Server and Avaya Aura® Call Center Elite
      • Agent Mobility in Avaya Aura® Call Center Elite
      • Agents log in to the available work mode
      • Agent identifier available in the VDN Return Destination feature
      • Support for add and remove skills button on 96X1 SIP phones
  • Interoperability
    • Product compatibility
    • Third-party product requirements
  • Performance specifications
    • Capacity and scalability specification
      • Capacities
      • Servers and gateway capacities
    • Traffic specification
    • Dial plan specification
  • Security
    • Security specification
    • Port utilization
  • Licensing requirements
    • Product licensing and delivery system
    • License enforcement
    • Upgrade Advantage Preferred
  • Resources
    • Documentation
    • Finding documents on the Avaya Support website
    • Accessing the port matrix document
    • Avaya Documentation Center navigation
    • Training
    • Viewing Avaya Mentor videos
    • Support
      • Using the Avaya InSite Knowledge Base
  • Glossary
    • AAR
    • abandoned call
    • ACD
    • access code
    • access trunk
    • ACW
    • AD
    • adjunct
    • adjunct-controlled split
    • adjunct-monitored call
    • adjunct routing
    • adjusted EWT
    • administration terminal
    • AES
    • agent
    • agent report
    • ANI
    • appearance
    • application
    • application plan
    • applications processor
    • ARS
    • ASAI
    • association
    • attendant
    • attendant console
    • AUDIX™
    • auto-in
    • Automatic Callback
    • Automatic Circuit Assurance (ACA)
    • automatic trunk
    • auxiliary trunk
    • AUX work
    • available agent strategy
    • Avaya Aura®
    • Avaya Aura® Media Server
    • AWOH
    • barrier code
    • BCMS
    • best
    • BHCC
    • BRI
    • bridge (bridging)
    • bridged appearance
    • BSR
    • Business Advocate
    • call appearance
    • cause value
    • CCS or hundred call seconds
    • channel
    • circuit
    • circuit pack
    • CMS
    • CO
    • communications server
    • confirmation tone
    • connectivity
    • consider sequence
    • consider series
    • COR
    • COS
    • coverage answer group
    • coverage call
    • coverage path
    • coverage point
    • covering user
    • CWC
    • data link
    • data terminal
    • dial-repeating tie trunk
    • dial-repeating trunks
    • direct agent
    • Direct Inward Dialing (DID) trunk
    • DMCC
    • domain
    • Dynamic Host Configuration Protocol (DHCP)
    • Dynamic Percentage Adjustment
    • Dynamic Queue Position
    • Dynamic Threshold Adjustment
    • EAD-LOA
    • EAD-MIA
    • ECC
    • Electronic Tandem Network (ETN)
    • Exclusion
    • Expansion Port Network (EPN)
    • Expected Wait Time (EWT)
    • extension-in (EXT-IN)
    • extension-out (EXT-OUT)
    • external call
    • facility
    • glare
    • ground-start trunk
    • holding time
    • ICC
    • IMS
    • intelligent polling
    • intercept tone
    • interflow
    • internal call
    • internal measurement
    • intraflow
    • in-use lamp
    • ISDN
    • ISDN Gateway (IG)
    • ISDN trunk
    • line
    • line port
    • link
    • maintenance
    • major alarm
    • management terminal
    • MAO
    • manual-in
    • message center
    • message-center agent
    • MGC
    • minor alarm
    • multiappearance telephone
    • network region
    • Network Specific Facility (NSF)
    • node
    • Non-Facility Associated Signaling (NFAS)
    • non switch-classified outbound calls
    • pickup group
    • poll suppression
    • Processor Port Network (PPN)
    • primary extension
    • principal
    • principal (user)
    • private network
    • public network
    • queue
    • redirection criteria
    • Redirection on No Answer
    • reorder tone
    • Service Level Maximizer (SLM)
    • simulated bridged appearance
    • SIP
    • split (agent) status report
    • split condition
    • split number
    • split report
    • SSC
    • staffed
    • status lamp
    • status poll
    • stroke counts
    • switch-classified outbound calls
    • system printer
    • system report
    • system-status report
    • trunk
    • trunk allocation
    • trunk group
    • UCD-LOA
    • UCD-MIA
    • UDP
    • VDN
    • vector-controlled split
    • work mode
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Avaya Aura® Call Center Elite Overview and Specification
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Last Updated : Sep 08, 2012 |
Getting Connected
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Avaya Aura® Call Center Elite
Overview and Specification
10.2.x
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