Avaya Aura® Call Center Elite Overview and Specification

Capacities

Last Updated : Aug 01, 2026 |

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The following table lists the maximum capacity for Call Center Elite resources.

Call Center Elite resource	Release 8.x	Release 10.1.x
Administered agent login IDs	30,000	30,000
Administered agent-skill pairs in Communication Manager	999,999	999,999
Concurrently logged-in ACD agents-skill pairs	360,000	360,000
Concurrently logged-in ACD agents	10,000	10,000
Holiday tables	999	999
Number of trunks that can be measured	30,000	30,000
Separate VDN extensions from station extensions	NA. Allows full capacity for VDNs and stations.	NA. Allows full capacity for VDNs and stations.
Policy Routing Tables (PRTs) of 15 steps each	8,000	8,000
PRT routing destination points	24,000	24,000
Service Hours Tables	999	999
Skills or hunt groups per Communication Manager instance	8,000	8,000
Skills per agent	120	120
Station extensions Note: Station extensions consist of attendant extensions, station set assignments, including ACD agent physical set, Administration Without Hardware (AWOH), and administered EAS logical agent IDs.	41,000	41,000
Total extensions	64,000	64,000
VDN extensions	30,000	30,000
VDN variables	V1 to V9 for each of the 30,000 VDNs.	V1 to V9 for each of the 30,000 VDNs.
Vector Routing Tables	999	999
Vectors of 99 steps each	8,000	8,000

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