With the introduction of Alternate Failover Routing (AFR) in Avaya Aura® Call Center Elite, the number of concurrently logged-in ACD SIP agents increases from 5,000 to 10,000. This feature enables a SIP phone can automatically route a call to an alternate number during an outage.

For more information about AFR, see the Avaya Aura® Communication Manager Feature Description and Implementation document.