374 |
Suspend vectors in ovld |
When the processor occupancy of Communication Manager exceeds 92.5%, the system suspends the vectors for 6 seconds. The system re-checks the processor occupancy and if the processor occupancy has not still reduced, the system continues to suspend the vectors processing after every 6 seconds. |
375 |
Resume vectors after ovld |
When the processor occupancy of Communication Manager reduces, the system resumes the vectors processing. |
1039 |
ACD login failed |
Group Manager or User Manager set up of the ACD Logical Agent login information failed before password matching, if any. |
1363 |
SIP Agent logins maximum |
Maximum number of simultaneous SIP EAS Agents logins exceeded. |
1375 |
Double agent login to station |
Agent is logging in to a physical station that has another agent already logged in. |
1380 |
Agent login failure |
Agent login failure in getting the number of digits in the Logical Agent password. The system cannot find the login ID or user ID or the ID is invalid. |
1381 |
Agent login failure |
Possible causes:
An agent who logs in to a Multiple Call Handling (MCH) split or adjunct-controlled split is already logged in to the system. The Expert Agent Selection (EAS) field on the Feature-Related System-Parameters screen is n. |
1382 |
Agent login invalid/error |
Login is invalid. |
1383 |
Agent login failure/error |
Logical Agent failure in getting the agent login ID. Possible causes are as follows:
Error in initializing agent-stat table. Login for the skill failed. Logging in to skill that the agent has already logged in to before. Maximum number of logged in skill reached. |
1384 |
Agent logins maximum |
Maximum number of simultaneous logins exceeded or agent login failed. |
1385 |
Agent password digits failed |
Failure in getting the Logical Agent password digits from the Dial Plan Manager. |
1386 |
Agent password mismatch |
Agent entered a password that does not match the administered password. |
1387 |
Agent login invalid/error |
Login is invalid. |
1388 |
Login acceptance fails |
Logical Agent login processing of agent login messages failed. |
2120 |
Advocate agents exceed maximum |
Maximum number of Business Advocate agents already logged in. |
2127 |
Over BCMS agent login cap |
Reached maximum BCMS capacity. |
5073 |
SIP OPTIM TG Meas Error |
Trunk groups for SIP OPTIM OPS signaling are defined as measured and SPI events have been blocked. |
5077 |
SO-Coach-In so-coach mode |
Cannot toggle between Service Observing Listen Only and Listen Talk modes while Coaching is activated. |
5078 |
SO-Coach-not reached agnt |
Cannot activate Coaching until call connects to an agent. |
5079 |
SO-Coach-already active |
The maximum number of coaches are on the call: one. |
5080 |
SO-Coach-invalid no-talk |
Cannot coach in the Service Observe No Talk mode. |
5081 |
Unsupported CMS release |
CMS release read from PREC is no longer supported and was blanked out. |
5082 |
Unsupported AAPC release |
AAPC release read from PREC is no longer supported and was blanked out. |
5083 |
SO-Coach-In conference |
Cannot coach during conferences. |
5084 |
SO-Coach-in wait-state |
Cannot coach until Service Observer is active on a call. |
5085 |
SO-Coach-not serv-obsrvng |
Service Observing must be activated in order to use Coaching. |
