Tie trunks or queue slots reach maximum capacity frequently

Last Updated : Dec 30, 2013 |

Best Service Routing (BSR) cannot effectively balance calls across the network when tie-trunks or queue slots reach maximum capacity.

Review the design of the related BSR Application plan, and correct the following:

  • BSR status poll vectors did not end with a reply-best step.

  • Use of busy or disconnect command in vector steps.

  • User adjustment, as a percentage, in the consider location vector step is too low.

Solution

Before you begin

To verify that Best Service Routing (BSR) vectors function correctly, type the list trace vdn or list trace vec command to observe call processing.

Procedure

  1. At the command prompt, type the display events command for the relevant vector, especially if you recently implemented a new BSR Application plan.

    Vector events identify and indicate the source of common malfunctions and administration errors.

    Note:

    When you type the display events command, Communication Manager displays the most recent vector events.

  2. At the command prompt, type change vector xxx and press Enter. Where xxx is the related BSR status poll vector.

    • If the vector event details indicate that a reply-best step is missing, add the reply-best step.

    • If the vector event details indicate that a busy or disconnect command is in the status poll vector, delete the command.

    • If the vector event details indicate that user adjustment, as a percentage, in the consider location step is low, increase the value of the adjust-by parameter.

  3. Save your changes.