General Vector Processing

Vector stuck

10,000 steps executed.

No default treatment in the vector.

Audible feedback lasts longer than the delay interval

Last vector step.

Queuing for an announcement.

Queuing for a touch-tone receiver for a collect digits step.

Look-Ahead Interflow (LAI)

Agent receiving phantom call

Agents on two different Communication Manager become available simultaneously. Include a short wait-time or announcement step at the beginning of the receiving Communication Manager. Use the interflow-qpos conditional.

Remote agent receiving phantom calls when vectoring uses qpos conditional

Interflow-qpos threshold is set too low.

No Look-Ahead Interflow attempts accepted

No trunks.

Network failure.

Insufficient FRL.

All Look-Ahead Interflow attempts accepted

LAI attempts are interworking off due to one of the following:

Interworking off of the network.

Receiving vector is not designed for conditional acceptance.

Route-to command with coverage y is used to interflow.

Look-Ahead Interflow is not enabled at the receiving Communication Manager.

Look-Ahead DNIS name not displayed or no collected digits received

LAI IE or VDN Name, that is shared UUI, is not forwarding with call. Trunk group settings are not administered to support this data.