Multi-Agent Skill Change window

Last Updated : Apr 29, 2013 |

Use this administration window to perform the following tasks:

  • Add multiple agents to a skill.

  • Move multiple agents to a skill.

  • Remove multiple agents from a skill.

Any skill that you change takes effect immediately for agents in the Auxiliary (AUX) or Available (AVAIL) work modes. The system displays a pending flag next to the agent login ID for agents with:

  • Active ACD or non-ACD calls

  • Calls on hold

  • Direct Agent Calls in a queue