At the command prompt, type change agent-loginid xxx, where xxx is the login ID of an agent. Press Enter.
For information about automatic logout and login of logged-in agents, see Administering Avaya Aura® Call Center Elite.
In the Call Handling Preference field, select percent-allocation.
In the Direct Agent Calls First field, enter y to deliver direct agent calls before other ACD calls.
This field replaces Service Objective and precedes percent allocation if the contact center receives direct agent calls.
Enter a skill number from 1 to 8000 for each skill that you assign to the agent.
In the SL field, enter a skill level from 1 to 16. For a primary skill, enter 1.
In the RL field, enter a reserve level of 1 or 2.
In the PA field, enter a percentage from 1 to 100.
Agents receive calls for a reserve skill only when the skill exceeds an overload threshold. Therefore, do not enter target percentages for reserve skills.
