Expert Agent Selection (EAS) agents that use Business Advocate have a Right-To-Use (RTU) license. The RTU license is part of the logged-in advocate Remote Feature Activation (RFA) license material code.
The RFA license material code defines the maximum number of concurrently logged-in advocate agents.
Business Advocate agents are part of the total ACD agent count. The system counts a Business Advocate agent as a logged-in ACD agent and a logged-in advocate agent. Therefore, the number of licenses for the maximum logged-in advocate agents must be less than or equal to the number of licenses for the logged-in ACD agents.
Note:
Business Advocate agent licensing is required for Call Center Elite releases prior to Release 6.x. Call Center Elite 6.x includes Business Advocate.
