Dynamic Queue Position (DQP) or SO by VDN places calls in a queue based on the priority of the VDN from where the call originates. Therefore, the system places calls from VDNs with critical SOs before most calls in the queue. Priority queuing overrides DQP because priority can vary with the following:
Class of Restriction (COR) Dialed number Incoming trunk group Number of available agents Number of calls in a queue Wait time for calls in a queue |
