Using Percent Allocation

Last Updated : Apr 29, 2013 |

About this task

To use Percent Allocation and the related features, administer the features in the following order:

  1. Agent-level decisions on the Agent LoginID screen

  2. Skill-level decisions on the Hunt Group screen

  3. System-level decisions on the Feature-Related System Parameters screen

Procedure

  1. On the Agent LoginID screen, administer percent-allocation.
  2. On the Hunt Group screen, administer pad and Dynamic Percentage Adjustment.
  3. On the Feature-Related System Parameters screen, administer Auto Reserve Agents.