Installing Communication Manager SSP using CLI

Last Updated : Dec 02, 2024 |
Prolog information
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You can use the Communication Manager CLI to apply the Communication Manager SSP for simplex or duplex Communication Manager. The following users can install a Communication Manager SSP:
You can apply the Communication Manager SSP for simplex and duplex using the Communication Manager CLI. The following users can install a Communication Manager SSP:
  • root
  • services logins
  • user, who is a part of the avcommonos group
Warning:
Ensure that you have a maintenance window, as SSP installation results in a reboot of the Communication Manager server.
Important:
After an SSP is activated, you cannot remove or deactivate it.
Before you begin
  • Deploy the Communication Manager Release 10.3.
  • Ensure that you have the PLDS access credentials and Company ID.
  • Download the SSP from PLDS and copy it to /var/home/ftp/pub on Communication Manager.
  • Take a full backup of Communication Manager.
  • Take a snapshot of the existing Communication Manager virtual machine.
  • Add the Communication Manager user service logins to the avcommonos group. For more information on how to add customer logins to the avcommonos group, see Adding a user to the avcommonos group.
  1. Log in to the Communication Manager CLI.
  2. Go to the /var/home/ftp/pub directory.
  3. Verify that the MD5sum matches with what is available in the PLDS Download ID description. For example,
    ADDITIONAL INFORMATION: dadmin1@cm-cm101adupb> md5sum AV-CM10.3-RHEL9.X-SSP-001-05.tar.bz2
    023ea6ae26bea1e2017eb03df269e443  AV-CM10.3-RHEL9.X-SSP-001-05.tar.bz2
  4. Run the following command:
    ADDITIONAL INFORMATION:
    av-update-os <SSP file name>
  5. Optional: To verify the SSP installation status or SSP installation is successful, do one of the following:
    ADDITIONAL INFORMATION:
    • From the Communication Manager CLI, run the following command: av-version.
      Communication Manager displays the version number of the SSP installed.
      Example for RHEL 9.6:
      OS_VERSION: Red Hat Enterprise Linux release 9.6
      AV_SSP_VERSION : 001
      AV_BUILD_NUMBER : 01
    • From the Communication Manager CLI, run the following command: swversion.
  6. To apply a patch on the duplex server, do the following:
    1. Copy the SSP to the following location in active and standby servers: /var/home/ftp/pub.
    2. On the active Communication Manager CLI, enter the following commands to lock the translations.
      ADDITIONAL INFORMATION:
      • save_trans
      • server -u
    3. On the standby Communication Manager, do the following:
      ADDITIONAL INFORMATION:
      1. Enter update_show to view the details if any SSP is activated.
        If a previous SSP is already activated, the status of the previous SSP displays as activated under the Status column.
      2. To busy out the standby Communication Manager, type the following command: server -b
      3. To install the SSP, run the following command: av-update-os <SSP file name>
        SSP installation reboots the Communication Manager server.
      4. Enter statapp command to check if the services are up.
      5. To release the server from the busy out state, type the following command: server -r
      6. Type server, and ensure that the Standby Refreshed status is yes.
      7. Type server -i to interchange.
        The standby Communication Manager server becomes active, and the active Communication Manager server becomes standby.
      8. On the new active Communication Manager server, type server, and ensure that the Standby Refreshed status is yes.
    4. On the new standby Communication Manager server, do the following:
      ADDITIONAL INFORMATION:
      1. To busy out the standby Communication Manager, type the following command: server -b.
      2. To install the SSP, run the following command: av-update-os <SSP file name>
        SSP installation reboots the Communication Manager server.
      3. Enter statapp command to check if the services are up.
      4. To release the server from the busy out state, type the following command: server -r.
      5. Type server, and ensure that the Standby Refreshed status is yes.
      Note:
      If the upgrade is not successful and you want to unlock the translations, then on the active Communication Manager CLI, type server -U.
Related links
Communication Manager SSP installation