You can upgrade Communication Manager from:
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Release 10.2.x to Release 10.3.x
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Release 10.1.x to Release 10.3.x
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Release 8.1.3.8 to Release 10.3.x
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Migration of VMware to ASP R6.0.x (KVM on RHEL 8.10) or ASP R7.0.x (KVM on RHEL 9.6) .
Note:
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A manual upgrade is a full backup and restore using the Communication Manager SMI pages. This process is supported on all deployment options. Best practice prior to an upgrade is to copy the IP address, naming information, your certificates, your logins, scheduled backup, syslog settings, and SNMP configuration. You must be prepared to install these manually after the restore.
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For upgrading Communication Manager from Release 6.x to Release 10.3.x, first upgrade the entire Aura Solution from 6.x to 8.1.x, and then upgrade the Aura Solution to Release 10.3.x. You cannot directly upgrade the Release 6.x system to Release 10.1 and later.