Key tasks for upgrading Communication Manager to Release 10.3.x using SMI

Last Updated : Feb 18, 2022 |
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The table contains the key tasks that are required to upgrade Communication Manager to Release 10.3.x.
For Duplex deployment, all the steps must be performed on both active and standby server. You must first start the upgrade process with the standby server.

Performing the pre-upgrade steps

Sr no.
Task
Note
1
Take a snapshot of the Communication Manager virtual machine.
For more information on taking a snapshot see, Taking a snapshot of the virtual machine from the vCenter managed host or standalone host.
2
Take a full backup of the Communication Manager
For more information on creating a backup see Creating a full backup.
3
Create a user in vCenter with administrator credentials to gain access for the applications using HTTP, FTP, SCP or SFTP services.
4
For the Communication Manager application instance that you have created, create a user with Profile 18 user profile.
For more information on creating a user with Profile 18 user profile, see Creating a Privileged Administrator login.
5
Add the Communication Manager application license file.
For more information about licensing see License file for Communication Manager.
6
Ensure that you have the PLDS access credentials and Company ID.