Actions – Each of the normal DTMF dialing keys; *, # and 0 to 9, can be assigned to an action. Callers can dial through prompts, that is, press an action key while listening to the greeting prompts. You can also assign an action for the detection of fax tone.

Prompts - Separate morning, afternoon and evening (out of hours) greeting prompts can be recorded. Which prompt is used is defined by associated time profiles. The greeting prompt is followed by a menu options prompt. This is used to inform the caller of the auto attendant options. For more information, see Prompt recordings. In situations where time profiles are absent, overlap, or conflict; the order of precedence is given to time profiles assigned to Morning, Afternoon, and then Evening.