When a new auto attendant is created, a number of short codes are automatically added to the system short codes table. The short codes allow the recording of the various auto attendant prompts. The appropriate number to dial is indicated against each greeting on the Auto Attendant tab in IP Office Manager.
The telephone number part takes the form AA:Name.x, where Name is the name of the auto attendant service, and x is 1 for the morning greeting, 2 for the afternoon greeting, 3 for the evening greeting, and 4 for the menu options prompt.
The number can also take the form AA:N.x where N is the auto attendant number and x is 1 for the morning greeting, 2 for the afternoon greeting, 3 for the evening greeting and 4 for the menu options prompt.
When using any of these short codes, you hear the options:
1 to hear the current prompt.
2 to record a new prompt.
3 to save the new prompt.
Note:
To prevent abuse of these default short codes, they can be deleted or changed. They can also be removed from the system short codes section and rebuilt in the user short codes of a trusted user. Alternately, disabling the Enabling Local Recording option stops the use of short codes to record the auto attendant greetings.
Using the Dial feature, the short codes can be assigned to a programmable button. This allows quick access and recording of any prompts that change frequently.
