Call Redirection Options

Last Updated : Nov 21, 2023 |
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The telephone system supports a number of different ways in which you can redirect your calls. The main methods are:
  • Follow Me – Temporarily redirect all your calls to another phone shared with that phone's normal user. This function can be used in two ways:
    • Follow Me To – Set the follow me destination from your own phone.
    • Follow Me Here – Set the follow me destination from the phone that you want to use.
  • Forward – Forward calls to an internal or external number.
    • Forward on Busy – Forward calls when you have reached the limit of the number of calls that the phone can present to you.
    • Forward on No Answer – Forward calls if they have rung unanswered at your phone.
    • Forward Unconditional – Immediately forward calls. Forwarding to voicemail can be selected as an option.
  • Do Not Disturb – Redirect all calls to voicemail, if available. Otherwise, calls are redirected to a busy tone.
    • Do not disturb exception numbers can be used to allow calls from specific numbers to ignore do not disturb.
  • Twinning – Twinning is a process whereby your calls ring on other phones than your own. Twinning is only available if configured by your system administrator. The system supports several twinning methods:
    • Internal Twinning – Ring on your extension and on another internal extension.
    • Mobile Twinning – Ring on your extension and an external number.
    • Fallback Twinning – Ring on an external number when the system cannot detect a connection to your normal phone.
Method
Calls Redirected
Destination
Internal
External
Group
Internal
External
Voicemail
Follow Me
Follow Me To
✓
✓
✓
✓
–
–
Follow Me Here
✓
✓
✓
✓
–
–
Forward
Forward on Busy
✓
✓
–
✓
✓
–
Forward on No Answer
✓
✓
–
✓
✓
–
Forward Unconditional
✓
✓
✓
✓
✓
✓
Do Not Disturb
✓
✓
–
–
–
✓
Twinning
Internal
✓
✓
✓[1]
✓
✓
✓
Mobile
✓
✓
✓[1]
–
✓
–
Fallback
✓
✓
✓[1]
–
✓
–
  1. Configured by your system administrator.