Context Sensitive Conferencing

Last Updated : Jun 14, 2022 |
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The previous starting a conference method in this manual covers just simple scenarios where you want your current call and all held calls to be conferenced together. However, there may be some scenarios where you have multiple calls in progress where you may want to only conference particular calls.
This can be done by scrolling the display to change which call is highlighted when you press Conf. For example:
  • To conference the current call and a particular held call: Scroll the call display to highlight the required held call. Press Conf. That held call is conferenced with your current call without affecting any other held calls.
The table below summarizes which calls are conferenced based on which call is currently highlighted on the telephone's display. A 'held pending transfer' call is one which has been put on hold by pressing Conf or Transfer.
The below only applies to conferences initiated from the telephone. The traditional behavior of conferencing the current and all held calls regardless of hold type still applies if the conference is initiated from elsewhere, for example an application.
Highlighted Call
Other conditions in priority order
Result when Conf is pressed:
Current Call
Held Calls
Held Pending Transfer
Connected Call
No call held pending transfer
Conferences the connected call and all held calls.
✓
✓
–
Call held pending transfer
Conferences the connected call and the held pending transfer call. Any other held calls are unaffected.
✓
–
✓
Held Call
Connected call
Conferences the held call and the connected call. Any other held calls including held pending transfer are unaffected.
✓
–
–
Held pending transfer call
Conferences the held and held pending transfer call. All other held calls are unaffected.
–
–
✓
Held calls
Conferences with all other held calls.
–
✓
–
Held Pending Transfer Call
Connected call
Conferences the held pending transfer call to a connected call. Any other held calls are unaffected.
✓
–
✓
Held calls
Conferences the call held pending transfer with all other held calls.
–
✓
✓

To change which call is currently highlighted:

  1. Use the up and down cursor keys to select the current highlighted call appearance. This can be done without affecting any currently connected or held calls.
    • The currently highlighted button is shown by a white border around the button label.
    • The soft keys at the bottom of the display automatically change to reflect actions that can be performed on the call, if any, associated with the currently highlighted button.
Related links
Conferencing