The functions performed by the buttons just below the display change dynamically. Each buttons current function is shown by the label above it on the display.
The soft keys relate to the currently highlighted appearance button.
You can use the up and down cursor keys to change which appearance button is currently highlighted without interrupting the connected call. This allows you to access the soft key options for calls other than the connected call.
The following are some of the common soft key options. Note that some soft key options are only be available if enabled by your system administrator.
Label
Function
Account
Enter an account code to associate with the call.
Answer
Answer a page call, turning it into a normal call.
CallBack
Set an automatic callback on the user that you have called but who has not answered. When they next end a call, the telephone system will call you and when answered, will automatically make a call to the user.
Complete
Complete the transfer of a held call. A Cancel option is also shown which will end the transfer attempt.
Conf
Put your current call on hold and present dial tone for you to dial the number you want to add to a conference with the held caller.
Connect
Take a call off hold.
Dir
Access the directory in order to select a number by name rather than dialing it. The type of names available in the directory is adjusted to match those suitable for use by the feature.
Drop
If you are connected to the call, this option ends the call. If the call is a personal call alerting, this option sends the call to your forward on busy number if set or else to your voicemail if enabled. If it is a hunt group call that is alerting, this option sends the call to the next member of the group.
Ignore
Silence the ringer for the current alerting call. The call will continue alerting until either answered, it goes to voicemail, or the caller abandons the call.
Pickup
Answer the call that is held or alerting another user.
Redial
If there are outgoing numbers in your call log, display the list of those numbers.
Transfer
Put your current call on hold and present dial tone for you to dial the number to which you want to transfer the call.
