Crisis alert station

Last Updated : Jan 12, 2022 |
Table 1: Participants in a crisis alert

Participant

Description

Emergency caller

A person in your organization who calls the emergency number.

Crisis alert watcher

A person in your organization who gets an alert notification immediately after an outgoing emergency call.

Crisis alert station

In a crisis alert station, when an emergency caller calls an emergency number, all the crisis alert watchers receive a notification about this, so that they can attend to the caller immediately. The system administrator assigns the crisis alert watchers.

During a crisis alert, the crisis alert watchers receive the following types of notifications:

  • Crisis alert view: A pop-up screen displays the emergency caller name and the call origination extension. The screen is visible until the watcher acknowledges it.

  • Audio alert: An alert tone plays continuously until the watcher acknowledges it.

  • Visual alert: The green feature LED flashes.

The system administrator configures the crisis alert feature. Depending upon the feature configuration, the crisis alert watchers receive the crisis alert notification in one of the following mode:

  • Single user mode: When any one of the crisis alert watcher acknowledges the crisis, the alert stops on the IP Phones of the other crisis alert watchers.

  • Every user mode: Each crisis alert watcher acknowledges the crisis for the alert to stop at their respective IP Phone.